Certification

The quality of our services and IT security are fundamental corporate goals for us. This is why we established a quality management system based on ISO 9001 over 15 years ago. Coordinated and binding work processes are interlinked in order to meet the global requirements of our clients.

Quality management defines our organizational framework for ensuring the consistently high quality of our services. The key elements of our QM manual are 

- Definition of the structural and procedural organization,
- Definition of staff qualifications,
- commitment to the constant improvement of client satisfaction.

All internal service providers are identified in a detailed organizational chart in order to guarantee access to the knowledge and skills of our employees at all times.

Our partners abroad are appointed on the basis of an evaluation system that defines criteria for cooperation.

Data protection is an immensely important issue, particularly in the field of intellectual property. IT management and quality management go hand in hand for us, so that the IT area is comprehensively regulated in terms of client protection. The aim here is to prevent unauthorized access, protect against damage and disruption to IT services and IT facilities and, last but not least, to reduce the risks of human error, theft, fraud or misuse of the facilities.

For our clients, our management systems mean consistently high, traceable and assured quality.